Delivery Process

Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us.

· Standard postage and packing on all orders up to £40 = £3.95

· Special delivery (Next Day Delivery) = £5.95

· On all orders over £40 = FREE standard postage and packaging

Next day delivery

Please note someone will have to sign for your parcel upon delivery. If you are not at the delivery address when delivery is attempted, Royal Mail will leave a slip telling you how to rearrange delivery.

· All Next Day delivery orders placed before 3pm (Mon-Friday) will be guaranteed by Royal Mail for delivery before 1.00pm the next working day

· All Next Day delivery orders placed on Friday after 3pm and before 3pm Monday will be guaranteed by Royal Mail for delivery before 1.00pm Tuesday.

Standard delivery

As soon as you have paid for your order we aim to post it to you the very next day. Orders are despatched within 3 working days and normally delivered to your chosen address within 5 working days. This is a Royal mail tracked service and does not require a doorstep signature.

Delivery of orders

Excluding customers that have selected the next day delivery option, 95% of orders are despatched within 3 working days to the address provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within 14 days of paying for your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.

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